Fresh Yam | New Yam

Dear Asiata Feyisetan,

Thank you for reaching out. We’re truly sorry to hear that one of the yams you received was spoiled. Please accept our sincere apologies for this inconvenience.

We take the quality of our products seriously, and your feedback helps us do better. To help us address this properly, kindly fill out our complaint form using the link below:
https://mysasun.com/pages/complaint-form
Alternatively, you can visit www.mysasun.com and search for “Complaint Form.”

Once we receive the necessary details, we’ll follow up with the next steps to make it right.

Thank you for your patience and for choosing My Sasun African Store.

Dear Abosede Onifade,

We’re truly sorry to hear about the condition of the yams you received. We completely understand how frustrating it must have been to discover that each tuber had spoiled parts and only half was edible. That’s not the quality we strive to deliver, and we sincerely apologize for the inconvenience this has caused.

Your feedback is very important to us, and we take concerns like this seriously. To help us address this properly, we kindly ask that you submit a complaint using the form linked below:
https://mysasun.com/pages/complaint-form
Alternatively, you can visit www.mysasun.com and search for “Complaint Form” to submit the necessary details.

Please rest assured that we are reviewing this matter carefully and are committed to making it right.

Thank you again for bringing this to our attention, and for choosing My Sasun African Store. We value your continued trust and patience.