FREquently asked QUESTIONS
What is our e-commerce store about?
Our e-commerce store is an African grocery store located in Texas, USA, offering a wide range of food
How long does your local delivery take?
Local delivery is made the same day depending on the distance because all orders for local delivery leave the warehouse by 2 pm.
Do you offer international shipping?
No, currently we only ship within the contiguous United States.
Can I make changes to my order after I have placed it?
You can contact us as soon as possible if you need to make changes to your order. We will do our best to accommodate your request, but please note that we cannot guarantee that all changes can be made.
How long does delivery take?
Delivery typically takes 2-5 business days, depending on your location.
What payment methods do we accept?
We accept major credit cards and PayPal.
Do you ship to locations outside of Celina, Texas?
Yes, we ship to locations within the United States. Shipping fees apply and vary based on location.
Is there a minimum order amount for free delivery?
Yes, there is a minimum order amount of $50 for free delivery within Celina, Texas. Orders below $50 will incur a delivery fee.
Orders and Returns
Can I return an item if I am not satisfied?
Yes, you can return an item within 14 days of receipt for a full refund or exchange. The item must be in its original condition and packaging.
How can I get in touch with customer support?
You can contact us through our website's contact form, email or by phone during business hours. Our customer support team is happy to assist with any questions or concerns.
Will I get my frozen items intact and fresh?
Sure, you will get your frozen items intact and fresh because of the way we pack them in a freezing cooler in transit.
How do I apply my discount code?
You apply discount code at the checkout page.
Is there any specific time for a pick-up at the warehouse?
No specific time actually but a notification will be sent once ready and since the warehouse is open from 9 am so you are welcome.
What time do you open and close the shop?
We are open 9 am- 6 pm Monday to Saturday
Orders and Returns
Do we Accept EBT Cards
No, we do not accept EBT cards at this time but we will in the near future.
Do you ship to Canada and UK?
Yes, we ship to Canada but not to the UK
Do you have the red bell pepper?
Red bell pepper are only available during summer period but the orange bell pepper us always available.
Do you sell cooked meals?
No, we do not sell cooked meals at this time
How long does it take for my order to get delivered?
Shipping takes between 2 to 3 days depending your location.
Do you exchange the $USD for other currencies
No, we are not a fintech company, we do not exchange the $USD for other currencies. We only put out exchange rates for awareness purposes only.