Knorr Chicken

Dear Adeola Akinyemi,

Thank you so much for reaching out and sharing this with us. I am truly sorry that your seasoning cubes arrived crushed. We understand how frustrating that can be, especially when you were expecting everything to arrive in perfect condition.

Thank you also for explaining what may have caused it. Your observation is very helpful. You are absolutely right — packaging lighter items like seasoning cubes separately or with extra protection, especially when packed alongside heavier products like palm oil, would prevent issues like this.

We will forward this feedback to our packaging team immediately so we can improve the process and ensure this does not happen again.

To help us support you further, kindly log this issue using our official complaint form so we can review your order and resolve it for you:
https://mysasun.com/pages/complaint-form

Thank you once again for bringing this to our attention and for helping us improve. We truly appreciate you.