Frozen Items Shipment Disclaimer

Shipping Details, Terms, and Conditions

  • Call Time for Dinner 1 (855) 699-8417 to determine if shipping is available to your destination and to place your order.
  • Our food is shipped frozen in insulated packaging, typically 2-3 business days via UPS ground shipping.
  • We can ship express and overnight, if desired, for an additional charge. We do not recommend any shipping that takes longer
    than 3 days.
  • You will be emailed tracking information when your package is sent.
  • The delivery window is determined by the shipping service used, not by My Sasun. Weather and traffic conditions may cause variation.
  • We ship  ground packages Monday, Tuesdays and Wednesdays only.
  • We ship all packages with a "Shippers Release". This means that UPS is authorized to leave packages at the location without a signature.
  • We primarily ship to HOME addresses but we will deliver to apartment and condominium complexes. If you live in an apartment
    or condominium complex, please check with the manager or leasing office about receiving packages before placing your order. We are not responsible for how packages are handled once they arrive at the your stated location.
  • We ship to business addresses as well, BUT, again, we cannot be responsible for how boxes are handled once they arrive at a business location.
  • * Upon receipt, please put your meals immediately in the freezer or refrigerator to maintain the high quality of the food.
  • If you are concerned about the condition of your meals upon arrival, please contact us immediately. Please have a photo or video proof available to justify your claims!!
  • Our food will generally keep just fine in this packaging for up to 72 hours in normal conditions, but you don't want to leave it for too long in the direct sun on your front porch!
  • Your items should arrive at a safe temperature for fresh food.
  • With the less dense items there may be defrosting. Don't worry, the main requirement is that the food stay below 41 degrees for food safety. Our packaging will maintain this temperature for up to 72 hours under normal conditions.
  • We ask that you recycle the cooler by reusing it, returning it to a local UPS store or putting it in your local recycling system.
  • My Sasun shipping prices are subject to change.
  • Your shipping price is calculated at checkout, we will ship in accordance with your selection, we recommend you choose the fastest available shipping to ensure the best experience.
  • We are not responsible for Frozen items after they have been handed to the shipping carrier.