My online shopping experience went well and communication was superb. But when I got my order of 10 pack of minimie chin-chin and the 5 Jars I was shocked they were expiring in 2-3 weeks. I Lodged a complaint about the order and was sent $23 gift with a notation that the reason they sent the sale items was because they were expiring soon. The gift card is an insult given that the total cost of the soon to expire items was $84.85
Please check expiration date of all Drinks in the store. They sell expired drinks and I will make a point of duty to report to the state.
This is not my first time ordering. I am not one who gives public reviews on services however on this order I just have to give all representatives their flowers, from ordering to delivery it was awesome. Thank you for making life easier for some of us who might not be able to make it out shopping for some reason or another. God bless you all .
My Sasun have save me gas and standing in line. This is my 2 time shopping with my Sasun and I love every single minute. I don’t have to go through headaches anymore. I will continue to shop with my Sasun. When ever I place my orders they come right on time.I love you so much. Thank you 🙏🙏🙏🙏🙏🙏😊😊😊😊😊😊😊😊😊
I’ve always had excellent in-store service at My Sasun, but my recent delivery experience has been horrible. I placed and paid for an order of wings in-store on 10/11/2024, with the promise of delivery on 10/14/2024 (Monday). By 2 PM on Monday, I still hadn’t received my order, nor did I receive any courtesy call about the delay.
I had to call My Sasun myself and was initially given the runaround. Eventually, I spoke with someone who told me the wings were frozen and couldn’t be delivered. Although this didn’t make sense to me, I accepted it and was promised that my order would be prioritized and delivered on Wednesday, 10/16/2024.
Today, it’s past noon, and I still haven’t received my order. I called again and spoke with Vivian, who was supposed to call me back but didn’t. I had to follow up a second time and spoke with Dolapo, who told me that they deliver in batches and can’t pull my order out to deliver it first—even though I was assured my order would be a priority due to the Monday delay.
This is completely unacceptable. Not only did they fail to deliver my order on time, but they also didn’t have the courtesy to notify me of the delay, and then went back on their word about prioritizing my delivery. This is the worst customer service I’ve ever received from My Sasun, and it has left a very bad impression.
Dear Bola Okerinde,
Thank you for reaching out and sharing your recent experience. I sincerely apologize for the disappointing service you received. We truly value your business and are deeply sorry for the inconvenience caused by the delayed delivery and lack of communication.
It’s especially troubling to hear that, after years of providing excellent in-store service, we fell short with your delivery. There is no excuse for failing to notify you of the delay, and I understand your frustration with receiving conflicting information about your order. It’s unacceptable that you had to follow up multiple times, and I regret that we did not meet the standard you’ve come to expect from us.
We are currently reviewing what went wrong with your order and the breakdown in communication, particularly regarding the prioritization of your delivery. I can assure you that we will address these issues internally to prevent them from happening again.
To resolve this, could you kindly file a claim by using this link: https://mysasun.com/pages/copy-of-case-submission-form, or visit our website at www.mysasun.com and click on 'File a Claim' to provide the necessary details? We deeply value your loyalty and hope to restore your faith in our service.
Once again, I apologize for the frustration and inconvenience this has caused. I truly appreciate your patience, and please don’t hesitate to reach out if there’s anything more we can do.
''I saw MySasun's ad on IG and fell in love with everything about the store. I luv the marketing , transparency and awareness info. You guys are going above and beyond the regular African store. Order placed almost at midnight was received the next day within hours. The frozen Ogi both white & Red terminated my Naija Ogi craving . Peanut packaging came pressed down running over ..... all products were received in good condition and I am placing more orders''
Great service, fast shipping and very reasonable prices. But the Cameroon pepper I bought from you doesn’t smell like the normal Cameroon pepper (I don’t like the smell, it smells like grinded herbs), and it isn’t so hot as it should be.
I have ordered 4 bottle Sniper AKA
(the roach 🪳 killer) for my family & I
twice from My Susan. The package was nicely wrapped in plastic bubble & delivered on time. If you looking to buy sniper please purchased the product from My Sasun btw the product works well 10/10
I have ordered twice from My Sasun and each time I have been so impressed at the quality of products, they are well sorted and clean. The packaging is so well done, shipping, tracking and delivery, all very efficient. They are prompt to reply any queries or inquires. Overall, very good service. I intend to keep shopping with them.
Everything I bought here was on point and I enjoyed my money spent,please mysasun continue on this path of integrity and the sky is just the beginning. Well spent m💰.
My goods purchased online arrived on time and was well packaged. Was still frozen when I got it. I must say I was impressed! Keep it up!
Items ordered came on time and very well packaged! I am really impressed and will buy regularly.
Very happy with my order! They packed and delivered my items quickly. Will definitely order from them again.
Love the fast shipping and delivery. This is my first time buying from Mysasun and I can say that I am really happy with my order and the time they took in packing it. Glass items were bubble wrapped as not to break, and a fragile sticker was also placed on it. My other ordered didn’t come yet but I’m convinced I will be happy just as I was with the order that showed up yesterday. My only concern was the ewedu I bought. I paid for 17.5OZ but they shipped 10OZ to me instead.
The products are great. And they are good quality.
I am looking forward to my first purchase and customer service experience with this store.
I have ordered from mysasun twice excellent service and delivery I received my turkey well packaged and fresh. Thank you very much for the gifts as well
Loved everything I got. I Was impressed by the quality and the freshness of the food as well as the professionalism.
Suggest: it will be helpful for us to have instruction on how to cook food like the "Yam Flour".
Besides that, My Sasum is one of the best African store I shopped in.
Rabecca is just the one for the job.
She made my order so quick n fast for delivery,although my ponmo was late .Thank y’all for the better goat meat n chicken well packaged n rebranded.
OMG, look no further if you are wanting turkey wing flats!!! My sister searched high and low and found some for Thanksgiving. Customer service and the product itself is TOP SHELF!! We definitely will be ordering again from Sasun African Market…
