

Choice Tropical Peanut Butter
-
DallasAvailable Usually ready in 2 hours
1922 Choate Parkway
#135
Celina TX 75009
United States -
HoustonAvailable Usually ready in 2 hours
19980 Franz Road
Katy TX 77449
United States
First, the peanut butter has a weird smell. Upon opening it, there is no protective seal on the jar. There was a clear separation of the oil and the peanut oil. Even upon leaving it out for 2 days to observe it, it still didn't change. I finally tossed it in the trash. I will not buy it again. I thought it's like Nigerian(Igbo) spicy peanut butter but I was wrong.
Dear Nnamdi Oyeka,
Thank you for reaching out and sharing your experience with the peanut butter you received. We’re truly sorry to hear that it did not meet your expectations and for the inconvenience it caused.
We understand your concerns regarding the odd smell, lack of a protective seal, and unusual consistency. Please know that this is not the standard we aim to uphold, and your feedback is being taken seriously.
While this product may differ from the traditional Nigerian (Igbo) spicy peanut butter you were expecting, we completely understand your disappointment and respect your decision not to repurchase it.
To help us improve and resolve the issue properly, we encourage you to submit a complaint using our online form here:
https://mysasun.com/pages/complaint-form
Or visit www.mysasun.com and search for “Complaint Form.”
We truly appreciate your feedback, and we’re committed to making things right where possible. Thank you for giving My Sasun African Store a chance, and we hope to better serve you in the future.