Frozen White Pap | Akamu | Ogi

Dear Olive,

Thank you for sharing your experience with our Frozen White Pap (Akamu | Ogi). We sincerely apologize for the inconvenience caused by the quality of the product.

The issues you described — an off taste, unpleasant smell, and sandy texture — do not meet the high standards we aim to provide. Please rest assured that we take your feedback seriously and will thoroughly investigate this matter to address any quality concerns.

To help resolve this issue, we kindly ask you to file a claim using the following link: https://mysasun.com/pages/complaint-form?_pos=1&_psq=complain&_ss=e&_v=1.0. Alternatively, you can visit our website at www.mysasun.com and search for 'Complaint Form' to provide the necessary details.

We truly appreciate your patience and understanding, and we are committed to making things right. Thank you again for bringing this to our attention.